JAMB "Profiled Email" Service for Lost SIM [Step-by-Step Guide]

 

Implementation of the "Profiled Email" service to substitute a lost SIM.

Step 1: Obtain and Complete the Template

1. Candidate Visits any accredited CBT Center

   ▪️ The candidate goes to an authorized CBT center and requests the required template for the new process (TEMPL 006).

2. Template Completion

   ▪️ The candidate completes the template, which includes filling in the necessary details as available such as Registration Number/ Phone number/ Profile code and the mandatory new email address (must not have been used on JAMB Platform before).

   ▪️ A declaration/attestation section is included on the template to affirm the candidate's responsibility for the accuracy of the information provided.

   ▪️ The candidate signs the template to make the declaration binding.

Step 2: CBT Center Processes the Template

3. CBT Official Login

   ▪️ The CBT official initiates the application on the CBT Registration App (e.g., "add email" feature) using their authorized credentials.

   ▪️ This ensures secure access to upload and verify candidate information.

4. Template Upload

   ▪️ The CBT official uploads the completed and signed template into the system to complete the application.

   ▪️ The uploaded document will be stored for reference and future validation.

Step 3: Authentication of New Email

5. Authenticate the New Email

   ▪️ The system validates the new email address provided by the candidate, ensuring it is active, accessible and not previously associated with another profile.

   ▪️ The system will send a verification link or code to the new email for confirmation which must be clicked to confirm or a code retrieved from the inbox of the email address.

Step 4: Candidate Profile Update

6. Access New Profile Features

   ▪️ Once the email is authenticated, the system updates the candidate's profile to include the new email (Profiled Email).

▪️ The candidate logs in to their profile using their credentials and sees an updated menu with the following features:

▪️ Access to all SS019/66019 features such as Password Reset, RESEND, RESULT, ePIN.